FAQ

The Big Weekend needs to process some personal data in order to provide you with the The Big Weekend service. To delete that personal data, you need to close your account.

You can control the processing of certain data categories from your account page or directly from the The Big Weekend app

You can get a ZIP file with a copy of most of your personal data by using the automated Download your data function on the Privacy Settings section of your account page. The download will include information about your playlists, streaming history, searches, a list of items saved in Your Library, the number of followers you have, the number of accounts you follow, the names of the artists you follow, and your payment and subscription data. For more detailed information about what is included in each file of your download, please see the How do I understand my personal data download section below.

If you would also like to receive the technical log information we collect to provide and troubleshoot the The Big Weekend service, extended streaming history, or have a special data request, please contact our Customer Service, or email us at [email protected] to clarify your request.

When you use the automated Download your data function, you will receive several files, each containing a different type of personal data. For a description of this data please see Understanding My Data.

If you have also received a copy of your technical log data, a full description of the data provided can be found in the Readme First file delivered with your data. ​

Opting out prevents The Big Weekend from tailoring your ad experience based on third party data. This does not decrease the number of ads you receive on the free service but means you might see and hear ads that are not as relevant to you.

You can update your personal details in the Edit profile section of your account page.

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